We ship from multiple distributors and some details of the return policies are specific to where they came from.

For shipments coming from our D&H warehouse:

• DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
• Defective product must be in original factory carton with all original packing materials.
• The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
• Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
• Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
• Credits based on purchase price or current price, whichever is lowest.

For shipments coming from our Deerfield warehouse:

• Defective products will all be replaced according to manufacturer warranties.  For items pending return to a distributor or manufacturer.
• UtahVoIPStore will immediately exchange any defective equipment if the item is in stock.  Otherwise the replacement item will be provided when the distributor or manufacturer sends it out.