With 3CX Voice Application Designer (VAD) you can create voice applications with a few mouse clicks that automate time intensive business processes. For example, create a voice application that queries the caller for a customer number, then validates this number against a database and routes the call based on customer type. Automate repetitive tasks and save valuable agent and customer time!
How it works
3CX VAD itself is a graphical tool that allows you to put together the various components/decisions of a voice application by dragging and dropping ‘building blocks’. To create menus with caller options and actions, a user just drags one or more building blocks onto the design window and configures them accordingly. Once done, 3CX VAD outputs a VXML script that can be deployed on 3CX Phone System for Windows.
Ready Application Building blocks
3CX VAD comes out of the box with a selection of components or ‘building blocks’ that can be used in an application. Some of these building blocks include: Playback, User input, Record, Disconnect, Transfer, Database Access, Send Email, File management, Code execution, Web interaction, Socket client and more. With the inbuilt debugger, a user can troubleshoot a voice application by stepping through the application.
3CX VAD has a graphical interface that lets you put together the components of your voice application using drag and drop – rather then cumbersome scripting or programming! Visually design an application in hours rather then weeks.
Once the voice application is ready, it can be deployed onto an existing 3CX Phone System for Windows installation. 3CX Phone System for Windows is a software based VoIP PBX and completely replaces an existing, outdated hardware PBX.
Features
- Visual voice application development tool
- Build voice applications out of ready components:
- Playback, User input, Record, Disconnect, Transfe
- Database Access, Email sender, File management, Code execution, Web interaction, Socket client, etc
- Control components such as conditions, loops and variables
- In built debugger
- Easily deploy to installed 3CX Phone System installation!
Need help using this? Call us and we'll implement it for you or provide assistance as you wish. (877) 430-1698 or (801) 938-7712