Please take my survey on IVR training.

I am guaging interest on a possible IVR course.

By taking this short survey  you will be entered into a drawing for a free training spot and domestic airfare.

Click here to take survey

Shahzad Qureshi
Software & IVR Engineer / Architect

My goal in blogging is to help raise awareness, and generate interest, in the rapidly growing demand for Voice Applications in the world of Telecommunications and Customer Service. 
And also to help empower other people to be able to offer these services and profit from them as well.

My intended audience for this blog is network/pbx administrators, 3CX Resellers, software developers, system integrators,  telephony enthusiast and anyone who wants to learn how to take over the world!

Buying these solutions from today's PBX vendors can be extremely expensive, and most SMBs cannot afford what they would truly like to have.  But when you know how to do these things yourself then that barrier is gone.

SWS Development (That's us here, at UtahVoIPStore.com) was the very first company in the world to build and implement custom voice applications for 3CX, using the Voice Application Designer.  However, there are many more ways to customize, integrate and automate systems around your PBX.

Thanks!

Shahzad Qureshi
Software & IVR Engineer / Architect

What are some things that many businesses want when it comes to further customization of their IVR / PBX ?

I'd like to know all of them, as it has become the prefferred type of work we do, but I thought I'd ramble off a few of them.

• Further customization of IVR Callflow
• Further integration with CRMs
• Further integration with other "Line of Business" software
• PBX integration with a customer's website
• Custom/advanced call monitor dashboards and management abilities
• Self service IVRs for a company to provide their customers
• More advanced reporting abilities
• More advanced disaster recovery

Any others you can think of?

Also, here are the primary ways to integrate with 3CX.  You can read an introduction about most of them on the 3CX Wiki.  wiki.3cx.com

• 3CX Command line utilities (Call assistant command line, backup/restore tool command line, etc.)
• 3CX HTTP API
• 3CX .Net SDK
• 3CX .Net CRM SDK
• 3CX Voice Application Designer

Do not underestimate the power of these tools.  Yes it does take some time to learn and understand them.  There is quite limited documentation on much of it, but it is worth it.

To be honest, you could technically write what would appear to be your own PBX platform by using all these tools, even though it would still be a 3CX license running underneath the hood.  You could even use these tools to build your own IVR design tools.

I'll go in to more details and tips and goodies on this in my blog as time goes on.

Shahzad Qureshi
Software & IVR Engineer / Architect